Shipping, Returns & Refund Policy

Shipping

At Groomer Outfitters, we are committed to processing and shipping orders as efficiently as possible.

Production and shipping times may vary depending on order quantity, customization requirements, and product availability. Estimated production timelines will be communicated at the time of order confirmation.

All orders are processed in the order they are received. While we strive to meet estimated delivery schedules, Groomer Outfitters cannot guarantee delivery dates due to factors beyond our control, including shipping carrier delays, customs clearance procedures, weather conditions, or other unforeseen circumstances.

Customers are responsible for providing accurate shipping information. Groomer Outfitters will not be liable for delays or additional costs resulting from incorrect shipping details provided by the customer.

International customers are responsible for any applicable customs duties, taxes, import fees, or local government charges.

Returns

As most of our products are manufactured to order, returns are accepted only under specific circumstances. Any issues regarding received merchandise must be reported within 10 days of delivery.

Returned products must meet the following criteria:

• ● Must be unused and unworn.
• ● Must be in original condition.
• ● Must not be washed, altered, embroidered, printed, customized, or modified in any way.
• ● Must include all original packaging where applicable.

Custom-made products, private label orders, embroidered items, printed products, and personalized garments are non-returnable unless a manufacturing defect is confirmed. All return requests require prior written approval from Groomer Outfitters. Unauthorized returns may be refused.

Refund Policy

Customer satisfaction is important to us, and we aim to provide fair solutions whenever possible.

Sample Orders: Sample orders are manufactured specifically for evaluation purposes. Sample fees, shipping costs, and development charges are non-refundable once production has started.

Order Cancellation: Orders may be canceled within 24 hours of confirmation if production has not yet started. Once materials have been purchased or production has begun, cancellation requests may no longer be eligible for a refund.

Custom & Bulk Orders: Due to the nature of manufacturing, custom orders, private label orders, and bulk production orders are generally non-refundable after production begins.

Defective or Incorrect Products

If a customer receives a product with a verified manufacturing defect or an item different from the approved specifications, Groomer Outfitters will review the claim and may offer: Product replacement, Repair solution, Partial refund, or Full refund.

Photographic evidence is required before any claim can be approved. Claims must be submitted within 10 days of receiving the order.

Samples

Samples are available for quality evaluation. Sample pricing includes manufacturing costs and does not guarantee bulk order placement. All sample fees are non-refundable.

Product Variations

Due to differences in screen displays, fabric dye lots, and manufacturing processes, slight variations in color, measurements, stitching, or finishing may occur. These minor variations are considered normal industry standards and do not qualify as manufacturing defects.

Limitation of Liability

Groomer Outfitters shall not be held responsible for delays, losses, or damages caused by factors beyond our reasonable control. Our liability shall be limited solely to the value of the products purchased from Groomer Outfitters.

Order Acceptance

All orders are subject to acceptance and availability. Groomer Outfitters reserves the right to refuse, cancel, or modify any order when necessary. Prices, specifications, and materials may change without prior notice.